Jet2taxi.com FAQ

Questions and Answers - please click here for baggage allowance details

Do you use multiple suppliers for your airport transfers
Jet2taxi.com partner with Diy-Taxis.com to provide an excellent service.
They do use local suppliers all vetted for insurance and that they can legally operate
Your transfers seem less expensive compared to others on the web. Does this mean that your transfers are unreliable ?
Not at all. We use various methods to cut the cost of our fares. We negotiate all the time with suppliers to ensure a fare price.
How do I reserve my transfer ?
Simply select your destination airport from the drop down list on our taxi search page select your destination, is it is a single transfer or a return, add dates and the number of passengers, choose your currency and then click search.
You will be presented with a price, if acceptable click book now and fill in the information on the booking pages.
What happens when I book my transfer ?
When booking a transfer, you will receive an email stating your booking is being processed.
Our operators also get the booking email
From here our operators book your transfer into their planning process, at this point they confirm the booking to us which automatically sends out your e-ticket this is the ticket you need to print and present to your driver, it has all the information you and your driver needs to complete a successful transfer.
Are there any hidden supplements to add to my fare ?
No. In virtually all cases the fare quoted is the fare that you pay.
All other taxes and toll charges are included in the fare.
You may be asked to pay a supplement if for instance there was a flight delay and you hadn’t notified us of the situation but all information is on your e-tickets
Will my transfer be private or shared with other passengers ?
In almost all cases your transfer will be private to you and your group. At some resorts we offer a discounted shared service as well as a private transfer, this will be clearly explained on the relevant resort page.
Do I need to tip the driver ?
As is common throughout the world a customer may tip the driver to reward excellent service. This is purely at the clients discretion.
How do I pay for the transfer ?
When you book a transfer with us you will need to pay by debit or credit card.
Diy-taxis does not charge extra for payments by these cards, our competitors cleaverly add a booking fee with in real terms could represent a card payment fee – this is NOT our policy
Do you have a call out telephone number to ring in the event that I cannot find my driver ?
All clients are supplied with a 24 hour call out number of the transfer company concerned on their confirmation e-ticket.
How do I locate the driver on arrival ?
At almost every resort we offer a free meet and greet service. The driver will be waiting directly outside of the customs area at the airport holding up a large card with your party name on. Further details and directions are explained on the relevant resort page and also your confirmation.
Help ! I cannot find my driver !!
Please do not worry. Airports are at times busy areas. Your driver will almost certainly be waiting for you nearby. Please ring the call out number given on your confirmation form and you will be directed to your driver.
It usually takes me 30 minutes to retrieve my luggage and get through customs. Do I take this into account when I book my pick up time ?
No, please simply enter your flight arrival time on the booking form. The driver will take into account the time it takes from flight arrival to exiting the customs area and will plan his arrival accordingly.
Where do I meet the driver on my return journey to the airport ?
We ask, if the weather conditions permit for you to be waiting outside of your accommodation 5 minutes prior to your arranged transfer time as parking can be limited in certain areas. If the driver cannot find you outside he will park up as near as possible to your accommodation and report to the reception area where we ask you to be waiting.
I am not sure how long the journey takes from my accommodation to the airport, what time shall I book the pick up for ?
On all search results we give an approximate guide to the transfer time from and to your resort. We plan your return journey to get you to the airport 2 hours prior to flight departure, this will give you a little spare time in the event of traffic hold ups etc. I
How long will I have to wait at the airport for my transfer ?
The majority of our private transfers offer a meet and greet service. You are met on arrival and taken to your vehicle without delay. The procedures are explained on your relevant resort web page. For our budget shared transfers the waiting time is generally a maximum of 60 minutes although in the majority of cases your waiting time will be much shorter than this.
Will my driver wait for me if the flight is delayed ?
Yes, your driver will wait for you in the event of a flight delay, if a delay is expected to be in excess of half an hour you MUST inform us by using the telephone number on your e-ticket .
When informing you of the number of passengers travelling do I count my baby or infant as a passenger.
Yes please. It is law in most countries that each person must occupy their own seat.
Do you provide car seats for baby's and infants ?
The majority of our partners offer car seats at no extra charge. Please check out the relevant resort page to confirm this. Please check out our advise on the use of car seats at the bottom of this page.
If I cancel will my credit card be charged ?
For any cancellation we have an admin charge of £20 or 20Euro.
For our cancellation policy please read the terms and conditions supplied with our first email to you or please read the web terms and conditions.
Can I change my date and time of transfer ?
You can change your date and time of transfer up to 3 days prior to arrival at no charge. After this time we request that you ring the transfer company direct on the call out number given to pass your changes.
In what currency do I pay for my transfer ?
All transfers are paid for in £’s or Euros, you can choose the currency as part of your transfer search
We have mountain bikes, ski gear, golf clubs or other large items of luggage. Will all of the luggage fit in the vehicle and will we be charged a supplement ?
This will depend on which airport you arrive at. You must indicate all luggage types on the booking for excess luggage you may be asked to pay a local charge
Can we have multiple stops on our journey to collect keys, shop at supermarkets etc ?
This will again depend on which airport you arrive at. The procedures will be explained on the relevant reservation page. We will try if at all possible to accommodate you providing that the stop off is no more than 2 miles off the intended route and is less that 15mins.
Will my driver speak English ?
We try to ensure that most of our chosen transfer companies have English speaking drivers. Some low cost operations at resorts may not have English speaking drivers, if this is this case you will be informed on the relevant resort web page.
I arrive tomorrow, can I make a late booking ?
We require at least 2 days notice to make a reservation for you, at some resorts we may require 3-7 days notice depending on availability. If in doubt try to book as early as possible to avoid disappointment.
All bookings are subject to our operators availability, if no availability can be found we will of course make a full refund.
Advice on the use of car seats for younger passengers
Where indicated on the relevant web page car seats are available from the transfer operator. We do however offer our clients advice regarding these seats which applies not only to transfers offered on this web site but also to any taxi/coach excursion which you take in an overseas country.
Points to consider when deciding if you are to take a car seat or use one offered by the operator.

During times of severe flight delays or adverse weather conditions vehicles can be swapped at the very last moment to ensure that the reserved transfers run to time. There is an outside chance that due to a late switch a vehicle may arrive for your party without the booked car seat if a late swap has taken place.
Different countries may have different rules regarding the sizes of seats. There is an outside chance that the seat ordered may not be of a suitable size for your child.
The law regarding child seats and seatbelts in vehicles differ from country to country. Certain coaches which are over 6 years old are not required to be fitted with seatbelts. Where a coach operator has a mixed fleet of new and old coaches they may not be able to guarantee that the coach allocated on the day contains seat belts.
You may find that in certain countries the child seat supplied is not as comfortable or sturdy as the car seat which your child uses at home.

We must stress that in 99% of the transfers offered on this site there will not be a problem with the car seat ordered however if you wish to be 100% sure we recommend that you take out your own car seat.
Please note that the above rules apply not only to our transfers but also to any vehicle journey or hire car you take throughout the world.